Frequently asked questions

Corpoderm is based in Austin, TX and is able to operate everywhere in the US.

Yes, financing is available. Get in touch and we’ll walk you through the options.

We accept bank transfer (ACH or wire) and credit card.

Our pricing includes shipping, installation and your initial training session. Each device also comes with protective eyewear, and additional pairs can be added when needed.

All sales are final, so we encourage you to ask us anything before you commit. We’re always happy to help.

On average, around 6 weeks from your order. Timing can vary by device and logistics.

Yes, we do.

Corpoderm is a distributor, and the manufacturer varies by device. Every manufacturer and device in our catalog is carefully selected and tested before we introduce it.

Trade-in and upgrade offers are reviewed case by case. Corpoderm may make them at its sole discretion, and they are not guaranteed.

Your initial training takes place at your location, with one of our trainers. Training can also take place at one of our partners’ locations when needed.

Requirements for operating aesthetic lasers vary by state. They can cover medical director oversight, practitioner certification and device registration, and they sometimes depend on the treatment and who performs it. Before you buy, check the regulations that apply to your state and your team, and make sure you meet them from day one.

Yes. Once your agreement is signed, we’re happy to share marketing materials, including photos of the device.

It depends on the device. Reach out and we’ll walk you through the requirements for the one you’re considering.

Every device comes with a two-year limited warranty from the date of purchase. It covers defects in materials and workmanship under normal use, including handpieces, diode bars, the cooling system and internal electronics. We replace the defective part or unit at our expense, shipping included. Consumables, cosmetic wear and damage from misuse or unauthorized repairs are not covered.

Call us within 7 days of the incident, Monday to Friday, 9 AM to 5 PM. We offer up to two hours of phone support to diagnose the issue. Most minor fixes can be handled remotely, typically within 24 hours.

Corpoderm takes every service request first. We’re based in the Austin area, and our maintenance partners in Houston and Dallas travel on site when a visit is needed. Many minor fixes are handled remotely, typically within 24 hours.

Yes. Shipping for covered warranty service is included.

The warranty doesn’t apply to a unit that hasn’t been set up or used for more than 180 days. Install and start using it within that window.

Yes, we keep inventory in the U.S. Depending on stock at the time, some parts may need to be shipped to the U.S.

Yes. We have the equipment in Texas to measure actual laser output during preventive maintenance.

Depending on the laser, some handpieces can last up to 50 million shots.

It depends on the laser. Some lasers need light routine maintenance, and we walk you through it during your training.

For a full check-up, we recommend servicing your device 1 or 2 years after delivery, depending on the laser. The service is performed by Corpoderm or one of our affiliated technicians to keep the device performing at its best for longer.

The cost is typically $1,250 (excluding taxes) plus transport. Transport costs vary with your location and timing, so we confirm the final amount when you book.

Very little, on average. On the LASERA, for example, filters cost $75 each or $150 for a full set. Distilled water and ultrasound gel are inexpensive, and you’ll need the usual treatment room staples. When a maintenance check is recommended, it’s a cost, starting at $1,250 plus transport to check the device as a whole.

Generally no. If we develop a small update, we provide it. Devices that need one have a USB port, so you plug in a USB drive and update in very little time.

Yes. Our lasers have FDA 510(k) clearance.